Leading telecommunications service provider, Airtel Nigeria, has
deployed mobile device/data experts to its shops to provide customers
with data and device solutions to boost their product knowledge and
enhance their experience on the company’s products and services.
The
‘Airtel Techies’, a team of tech-savvy young men and women would always
be on hand to attend to customer queries and concerns at Airtel Shops.
Customers
can also resolve technical problems by accessing Airtel Techies online
and offline via Email on [email protected] and Hotline on 4141
as well as Facebook on www.facebook.com/airtelng and Twitter on
www.twitter.com/airtel_care.Speaking on the initiative, the Chief
Operating Officer/Executive Director, Deepak Srivastava, said the
introduction of Airtel Techie further confirms the company’s
customer-centricity and innovativeness.
Mr. Srivastava emphasized
that the drive to consistently delight customers with best in-class
service delivery remains Airtel’s priority as the company exists
primarily to meet the expectations of its numerous customers.
“As
telecom consumers, especially the youth, increasingly embrace Airtel’s
robust 3.75g network that covers the 36 states of the federation and
Abuja, there is a corresponding increase in the use of data-enabled and
high-end phones. Naturally, enquiries on data and devices as well as
other concerns are on the increase. That informed our decision to
provide round-the-clock solutions to customers in this regard”,
Srivastava stated.
According to him, Airtel is offering Nigerians
one more reason for telecommunications subscribers to port to its
superior network by going the extra mile to provide specialized services
for their devices.
Airtel Nigeria has continued to increase its
service footprints across the country through the deployment of Express
shops, with the latest being the commissioning on Thursday of a shop
inside the University of Lagos campus.
On a visit to any Airtel
shop, visitors can clearly identify the Techie specialists through their
‘Airtel Techie’ branded shirts.