Veteran film-maker and actor Tunde Kelani has called out the Nigerian Railway Corporation over poor service delivery as he shares his ordeal.
In a lengthy post shared on Instagram, Tunde Kelani laments bitterly that on a National holiday, October 1, the management could not put an operational plan to handle the high turnout of passengers.
According to Tunde Kelani, as at 6 am, on Friday morning, when there were long queues and a mammoth crowd at the station, no staff of NRC had arrived, and the doors of the ticketing office were shut.
Tunde Kelani said at the arrival of the NRC staff, the passengers were also faced with payment challenges adding that the Yaba terminal of Mobolaji Johnson Station was no better than the Oshodi or any of township motor parks.
NIGERIAN RAILWAY CORPORATION (NRC) GETS IT WRONG! The NRC operating the new SGR could have been more efficient this morning at the Yaba terminal with advance planning.
On a National holiday, October 1, the high turnout of passengers could have been anticipated and an appropriate operational plan put in place.
At 6 am, when long queues have been formed, no staff of NRC has arrived! The doors of the ticketing office remained shut. More passengers were arriving at 6:45 when the door was finally thrown open with NRC staff struggling to manage the ensuing chaos.
‘Abeokuta this way’, ‘Ibadan that way only resulted in a stampede to get to the front of the line. Inside the ticket office, there was more confusion – ‘Abeokuta standard that line, Abeokuta business class this line – Ibadan business class is another line and Ibadan standard class is the other line.
Finding out too late, reports, no first class service on this train. Another queque has developed to get to the cubicle. No POS payment, you have to provide cash, counted one by one, by the ticket salesperson. A dozen biro or ballpoints scribbling on tiny tickets with a proof of identity etc. etc.
Frankly, I think China’s CCECC has delivered or will deliver when the project is complete and handed over. But is NRC is ready? The new system cannot be allowed to run as an extension of the old NRC. Should China take over the commercial management or should it be contracted to Nigerian firms who can deliver efficient and enjoyable service? This morning, the EBJ/Yaba terminal of Mobolaji Johnson Station was no better than the Oshodi or any of our township motor parks. SHAME!